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Privacy Policy

Last updated May 14, 2026

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1. Introduction

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Hi-Ho Energy (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit hihoenergy.com or use our services (“Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use immediately.

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2. Information We Collect

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We may collect the following types of information:

a. Information You Provide Directly

  • Name, email address, phone number, and other contact details.

  • Billing and shipping information when making purchases.

  • Any messages, feedback, or inquiries you submit through our forms.

  • Information you provide when opting in to receive SMS/text communications.

b. Information Collected Automatically

When you visit our website, we may automatically collect:

  • Your IP address, browser type, and operating system.

  • Pages you visit, time spent on pages, and referring website addresses.

  • Cookies and similar tracking technologies (see Section 6).

3. How We Use Your Information

We may use your information to:

  • Provide, operate, and maintain our Services.

  • Process payments and fulfill orders.

  • Respond to inquiries and provide customer support.

  • Send administrative messages, updates, promotional communications, and SMS/text messages (you may opt out at any time).

  • Send appointment reminders, delivery notifications, account notifications, and customer care communications via SMS.

  • Analyze website usage to improve functionality, content, and security.

  • Comply with legal obligations and enforce our Terms & Conditions.

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4. SMS Communications

By providing your phone number and opting in through our website forms or other communication channels, you consent to receive SMS/text messages from Hi-Ho Energy.

These messages may include:

  • Customer care messages

  • Delivery notifications

  • Appointment reminders

  • Account alerts and service updates

  • Promotional or marketing communications (where permitted)

SMS Consent & Privacy

  • Message frequency may vary.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP to any message.

  • For assistance, reply HELP or visit https://www.hihoenergy.com/.

  • SMS consent is not shared with third parties or affiliates for marketing purposes.

 

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

With Service Providers

Who help us operate our business (e.g., payment processors, shipping providers, analytics services, and SMS communication providers).

 

For Legal Reasons

If required by law, regulation, or legal process, or to protect our rights, property, or safety.

 

In Business Transfers

If our company or assets are acquired, merged, or transferred.

 

6. Data Security

We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

 

7. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Improve your browsing experience.

  • Analyze traffic and usage patterns.

  • Provide targeted advertising and marketing.

You can adjust your browser settings to refuse cookies, but some parts of our website may not function properly without them.

 

8. Your Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

  • Access, correct, or delete your personal information.

  • Opt out of marketing communications, including SMS communications.

  • Restrict or object to certain data processing.

  • Request a copy of your data.

To exercise these rights, please contact us using the details below.

 

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

 

10. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

 

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

12. Contact Us

 

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Hi-Ho Energy
39 Salt Street
Bridgeport, CT 06605
203-335-0101
info@hihoenergy.com

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