WE PUT THE CUSTOMER IN CUSTOMER SERVICE
Our service plans help save money on maintenance and repairs, while maximizing the efficiency of your equipment, and ensuring we are there if you need us, 24 hours a day / 7 days a week.
SERVICE IS EVERYTHING
Comprehensive Plans
We offer a few different service plans to choose from, depending on the level of coverage desired for both heating and air conditioning equipment. Customer can easily add coverage plans for oil-fired hot water heaters. We're here to help you make the right choice for home, your equipment and your peace of mind.
Unlike many other companies, listed parts and corresponding labor are always included, no matter which of the plans you choose.
SERVICE PLAN BASICS
Maintenance
Comprehensive annual maintenance tune-up
Priority
Same day priority emergency service should your heat stop working
Equipment
Equipment allowances and discounts for new boilers, furnaces, or water heaters
Support
Peace of mind that solutions, support, and warmth are only a phone call away
Heating Equipment Service
Hi-Ho Energy Services’s Value Plan gives you peace of mind knowing your heating equipment is protected but without all the bells and whistles of our Premium and Comfort plans. Our Value Plan covers an annual tune-up, replacement of a limited number of parts, and emergency service during regular business hours, Monday through Friday.
Parts covered:
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Burner Coupling
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Buss Bar Leads
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Cad Cell Assembly
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Cad Cell Eye
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Electrodes
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Fuel Filter Cartridge
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Fuel Pump Gasket
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Fuel Pump Strainer (burner only)
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Ignition Transformer
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Nozzle
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Nozzle Adaptor
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Nozzle Line
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Over time all heating equipment will have parts that need replacing. Our Comfort Plan offers coverage for those parts that typically fail because of general wear and tear. Contact us to see a list of all of the parts, services, and other allowances included in our Comfort Plan coverage.
The annual maintenance that is included with this plan can oftentimes detect a potential problem before it results in costly repairs and should be performed once a year. Call our customer care team today to schedule a tune-up on your heating system.
Emergency service is available 24 hours a day, seven days a week.
Parts covered:
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Air Filter (Warm Air Systems)
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Air Tube (Beckett, Carlin, Riello)
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Blower Belt (Warm Air Systems)
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Blower Motor (up to 1/3hp, heat only, excludes ECM)
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Burner Coupling
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Burner fan (Beckett AFG or Carlin Burners)
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Burner Flange Gasket
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Burner Motor (up to 1/7hp) 3450
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Buss Bar Leads
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Cad Cell Assembly
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Cad Cell Eye
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Circulator Coupling
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Delayed Oil Valve
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Delayed Oil Valve Coil End Cone
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Electrodes
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Emergency Switch
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End Cone (Beckett or Carlin Burners)
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Fan Limit (Warm Air Systems)
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Flue Pipe (up to 7”)
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Fuel Filter Cartridge
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Fuel Filter Complete
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Fuel Pump Gasket
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Fuel Pump Strainer (burner only)
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Ignition Transformer
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Ignitors
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Low-Voltage Transformer
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Nozzle
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Nozzle Adaptor
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Nozzle Line
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Pressuretrol Control (PSI only)
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Primary Control
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Single Aquastat (4006-6006)
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Single Zone Switching Relay (845 Taco 501)
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Thermostat (standard, 1 per year)
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Zone Damper Motor (1 per year)
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Zone Valve Motor (1 per year)
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Hi-Ho’s Premium Plan is our most comprehensive and complete service plan option. In addition to all of the parts that are covered under our Comfort Plan, this plan includes heat-related plumbing and other major parts, services, and allowances. When everything is factored in, the Hi-Ho Premium Plan represents the most comprehensive coverage that our industry offers. Contact us if you have any questions about the coverage.
Emergency service is available 24 hours a day, seven days a week.
Parts covered:
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Air Filter (Warm Air Systems)
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Air Tube (Beckett, Carlin, Riello)
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Anti-Hum Device
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Auto Water Feeder (1 per year)
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Backflow Preventer (hydronic, ½”)
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Ball Valve
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Blow Off Kit (M&M #67)
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Blower Belt (Warm Air Systems)
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Blower Motor (up to 1/2hp, heat only, excludes ECM)
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Boiler Valves/Drains (near boiler piping)
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Burner Coupling
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Burner fan (Beckett AFG or Carlin Burners)
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Burner Flange Gasket
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Burner Motor (up to 1/7hp) 3450
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Buss Bar Leads
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Cad Cell Assembly
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Cad Cell Controls
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Cad Cell Eye
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Circulator Complete (1 per year)
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Circulator Coupling
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Circulator Flange Gasket (isolated)
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Delayed Oil Valve
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Delayed Oil Valve Coil End Cone
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Digital Thermostat (programmable, 1 per year)
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Draft Regulator
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Electrical Fittings
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Electrodes
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Emergency Switch
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End Cone (Beckett or Carlin Burners)
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Expansion Tank (diaphragm type up to #60)
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Fan Limit (Warm Air Systems)
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Flue Pipe (up to 7”)
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Fuel Filter Cartridge
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Fuel Filter Complete
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Fuel Pump Gasket
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Fuel Pump Strainer (burner only)
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Gauge Glass
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Hy Vents (2 per year)
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Ignition Transformer
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Ignitors
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Low-Voltage Transformer
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Nozzle
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Nozzle Adaptor
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Nozzle Line
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Pressure Guage
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Pressuretrol Control (PSI only)
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Primary Control
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Purge Valve
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Purge/Bleeding of Zones
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Radiator Air Bleeders (1 per year, steam only)
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Relief Valves
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Single Aquastat (4006-6006)
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Single Zone Switching Relay (845 Taco 501)
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Temperature Gauge
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Triple Aquastat L7224
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Zone Damper Motor
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Zone Damper Motor (1 per year)
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Zone Panel (up to 3 zones, circulators or valves)
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Zone Valve Complete (1 per year)
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Zone Valve Motor (1 per year)
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Air Conditioning Service Plan
With the Air Conditioning Defense Plan, Hi -Ho is available to take your call 24/7, so you can get repairs done quickly before they become bigger problems. Scheduling service is Monday - Friday 8am-4pm and is subject to availability and weather conditions. (Diagnostic fees may apply if you request service at other hours or on federal holidays and weekends). You will also get:
Spring Analysis: This seasonal service makes sure your air conditioning system(s) will run smoothly while keeping your unit energy efficient. We provide a 13-point tune-up each year. You can schedule this between 8am and 4pm on normal business days from May 1 to September 30.
The Spring Analysis consists of the following:
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Inspect controls and safety switches
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Inspect relays and contactors
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Inspect unit disconnect
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Lubricate motors and bearings
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Check refrigerant (extra charge for adding refrigerant if needed)
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Check and adjust belts and pulley
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Meter voltage and amperage
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Check & replace filters (standard 1’)
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Check condensate pan
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Check condensing unit wiring
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Adjust exposed dampers to cooling position
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Check air temperature drop across cooling coil
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Check functionality of thermostat
15% discount: If you need repair work, we provide a 15% discount off regular rates.
Quality repairs: Our technicians are experienced and fully understand how your AC system integrates with your entire home comfort system.
The following parts are also covered:
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A/C blower motor (up to 1/2 hp)
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Contactor
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Programmable thermostat
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A/C condensate pump
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A/C ready kit
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A/C emergency switch
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Fan center
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Fan relay
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High and low pressure control
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Run capacitor
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Start capacitor
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Step-down transformer
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Drive pulley
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Blower belt
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Crankcase heater
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Optional Add-ons for Hot Water Heaters
Oil-fired hot water heaters that operate as stand-alone units are eligible for coverage under Hi-Ho’s service plans. This plan is only available in conjunction with the purchase of either our Comfort or Premium plans but also offers allowances listed here.
Oil fired hot water heater covered includes; annual tune-up, burner coverage, fuel pump, transformer, burner motor, nozzle, filter, strainer and smoke pipe.
Putting customers first, since 1927
For almost a century Hi-Ho has built a reputation as a local company synonymous with success. The foundation of this success has always been and remains a commitment to the communities we serve and an unwavering dedication to enhancing the customer experience.
We were in urgent need of a service appointment and Hi-Ho could not have been more responsive and accommodating. Booked a service for the following day, but they called me shortly after to let me know that they had been able to arrange someone to come by within a few hours.
Jennifer Soudagar
Customer Review
We had phenomenal service from Hi-Ho Energy Services yesterday. Dan, the technician, was exceptional. He was courteous, personable and very knowledgeable. He was extremely meticulous in diagnosing and addressing the problem with our central AC condenser.
John Fabrizi
Customer Review
Every interaction with Hi-Ho that I’ve had has been friendly, helpful, and professional. Leigh was great during our last service call, insisting on laying down a ground cloth to walk through the house to the basement even though I’d dragged in a lot of leaves and dirt already.
Kate Foster-Anderson
Customer Review